Frequently Asked Questions

Welcome to the ClitonCoffee.com FAQ page. Here you’ll find answers to common questions about orders, payments, shipping, returns, tracking, and customer support. If you still need help, please email us at [email protected].

Orders & Payment

Do I need an account to place an order?

No. You can check out as a guest or create an account to track your order and save details for future purchases.

Which payment methods do you accept?

• Visa
• Mastercard
• American Express
• PayPal
• Afterpay
• Klarna

Is my payment secure?

Yes. All payments are processed through encrypted and PCI DSS–compliant payment gateways. Your full card information is never stored on our servers.

Can I change or cancel my order?

You may request a change or cancellation within 12 hours after placing your order. After this period, the order may have already entered processing.

Can I change my shipping address?

If your order has not entered processing, we can update the address. Please contact us as soon as possible.

Shipping & Delivery

Which countries do you ship to?

We ship to most major international destinations, including:

• United States
• Australia
• New Zealand
• United Kingdom
• Canada
• Germany
• Japan
• Netherlands
• Singapore
• Indonesia
• Saudi Arabia
• South Africa

If your country is not displayed at checkout, please contact our support team.

What is the delivery time?

Orders are typically processed within 1–2 business days.
Estimated delivery time for most regions:

5–14 business days

Delivery times may vary depending on your location and courier operations.

Where do you ship from?

ClitonCoffee is an Australia-registered company. Orders are fulfilled from our international warehouses depending on stock availability to ensure efficient global delivery.

How do I track my order?

A tracking link will be emailed to you once your order ships.
You can also view tracking updates under My Account → Orders.

Why hasn’t my tracking updated?

Tracking updates may take several days while the parcel is in transit between carriers.
If there is no update for more than 5 days, feel free to contact us.

Do you deliver to PO Boxes?

PO Box delivery depends on local courier policies. If a PO Box is not supported, we will contact you for an alternative address.

What if my order is delayed?

Delays can occur due to weather, customs clearance, holidays, or courier congestion. We will assist you if your delivery exceeds the expected timeframe.

My order shows “Delivered” but I did not receive it. What should I do?

Please check with neighbours, your mailbox, building management, or the courier. If you still cannot locate your parcel, contact us and we will help investigate.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery for unused items in their original packaging. Please contact us before returning any item.

How do I request a return?

Email us at [email protected] with your order number, reason for return, and photos or video (if applicable). Our team will provide return instructions.

Who covers the cost of return shipping?

How long do refunds take?

After we receive and inspect the returned item, refunds are processed within 5–10 business days.
Your bank or payment provider may require additional time.

Can I exchange an item?

Yes. Contact us before returning your item so we can confirm stock availability.

Account & Support

I did not receive my order confirmation. What should I do?

Please check your spam folder. If you still cannot find it, contact us and we will resend it.

How do I contact customer service?

You can reach us at:

• Email: [email protected]
• Hours: Monday–Friday, 9 AM–5 PM (AEST)

Common Buyer Concerns

My package has been in transit for several days without updates. Is this normal?

Yes. International shipments may pass through different carriers and checkpoints where tracking does not update instantly. This is normal, especially during customs transit.

I accidentally used the wrong email during checkout. Can you update it?

Yes, as long as your order has not shipped. Contact us with the correct email address.

I typed the wrong phone number. Will this affect delivery?

Most couriers rely more on your address than your phone number. However, you may contact us and we will update the number if possible.

The courier attempted delivery when I was not home. What happens next?

Couriers may redeliver, leave a notification, or take the parcel to a local collection point. Please follow the instructions provided in your tracking page.

Can I place a gift order and remove the invoice?

Yes. We do not include pricing or invoice documents inside the package. Order confirmation is sent only via email.

Will multiple items arrive together?

Depending on stock locations, items may ship separately. Each shipment will have its own tracking number.

Do you offer wholesale or bulk pricing?

Yes. Please contact us for business or bulk order requests.

Do you offer customer support in languages other than English?

Our primary language is English, but additional support may be available upon request.

General Information

Is ClitonCoffee an Australian business?

Yes. ClitonCoffee.com is operated by HYGGO PTY LTD, an Australia-registered company.

Why is my order shipped from a different country?

To ensure fast, efficient global delivery and stable inventory availability, orders are fulfilled from our international warehouses.