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Privacy Policy

This Privacy Policy explains how ClitonCoffee.com, operated by HYGGO PTY LTD, collects, uses, stores, and protects your personal information. By using our website, placing an order, or contacting our support team, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information necessary to process your orders, provide customer support, and improve your shopping experience. This may include:

  • Name, email address, phone number, and shipping/billing addresses
  • Payment details (processed securely by third-party gateways)
  • Account login information (if you create an account)
  • Order history, preferences, and communication records
  • Browser information, device type, IP address, and usage data
  • Analytics data from tools such as Google Analytics and Meta Pixel

2. How We Use Your Information

We use your information for legitimate business purposes, including:

  • Processing, fulfilling, and delivering your orders
  • Providing customer support and responding to enquiries
  • Sending order confirmations, updates, and tracking information
  • Improving website functionality, product offerings, and user experience
  • Fraud prevention and payment verification
  • Sending marketing and promotional communications (only with your consent)

3. Payment Security

We do not store your full credit or debit card information on our servers. All payments are processed by PCI DSS–compliant, encrypted payment gateways such as Visa, Mastercard, American Express, PayPal, Afterpay, and Klarna. These providers use secure encryption to protect your data during transmission.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyse website performance. For more details, please see our Cookies Policy.

5. Data Sharing

We do not sell, rent, or trade your personal information. However, we may share limited data with trusted third-party providers who assist with the following:

  • Order fulfilment and logistics
  • Payment processing
  • Website analytics and performance tools
  • Marketing and advertising (only with consent)
  • Customer support platforms

All third-party partners operate under strict confidentiality and data-protection agreements.

6. Data Storage & Retention

Your personal information is stored securely and retained only for as long as necessary to fulfil the purposes described in this policy or to comply with legal obligations. We use encrypted systems, secure servers, and restricted data access to safeguard your information.

7. International Data Transfers

As an Australian company serving customers worldwide, your data may be processed or stored in Australia, China, the United States, or other countries where our service providers operate. All transfers comply with applicable international data-protection laws.

8. Your Rights

Depending on your location (e.g., EU/UK/California), you may have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates to your information
  • Request deletion of your data (subject to legal requirements)
  • Withdraw consent for marketing communications
  • Request a copy of your personal data
  • Object to certain types of processing

To make a privacy request, please contact us at [email protected].

9. Marketing Communications

If you subscribe to our newsletter or opt in to marketing messages, you may receive updates about new products, promotions, or announcements. You may unsubscribe at any time by clicking the link in any email or contacting us directly.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We recommend reviewing their privacy policies before submitting any personal information.

11. Children’s Privacy

ClitonCoffee.com is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us so we can delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal obligations, or website functionality. Updated versions will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions, concerns, or privacy-related requests, please contact our support team: