Return & Refund Policy

At ClitonCoffee.com, your satisfaction is important to us. If your purchase does not meet your expectations, we are here to help. Please review our return and refund guidelines below.

Return Eligibility

We accept returns within 14 days of delivery for items that are unused, undamaged, and returned in their original packaging. To ensure a smooth and efficient process, please contact our support team before sending any item back.

• Items must be unused and free from damage not caused by manufacturing faults.
• Original packaging, manuals, and accessories must be included.
• A valid proof of purchase (order number or invoice) is required.

How to Request a Return

To request a return, please email our support team at [email protected] with the following details:

• Order number
• Item name
• Reason for return
• Photos or video (required for defective, damaged, or incorrect items)

Once your request is reviewed and approved, we will provide detailed return instructions and the correct return address. Returns sent without prior authorization may experience delays.

Return Shipping Costs

Refund Process

After we receive and inspect your returned item, you will receive an email confirming whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 5–10 business days. Additional processing time may be required by your bank or payment provider.

Exclusions

We are unable to accept returns for:

• Items that have been used, altered, or show signs of wear
• Products missing original packaging, manuals, or accessories
• Items returned without prior authorization
• Items returned after the 14-day return period

Exchange Requests

If you would like to exchange your item for a different model or colour, please contact us before sending your return. Email our team at [email protected] and we will confirm stock availability and guide you through the exchange process.

Need Assistance?

If you have any questions regarding returns